Returns & Refunds
At Deco-Online, we strive for 100% customer satisfaction. If your order does not meet your expectations, you may exercise your right of withdrawal under the conditions outlined below.
The general terms and conditions apply to every purchase.
Right of Withdrawal
You have the right to return purchased products within 14 days without giving any reason. This period starts on the day after delivery or collection.
To exercise your right of withdrawal, you must inform us within this period by means of an unambiguous statement by email or post. You meet the deadline if your notification is sent before the 14-day period has expired.
Conditions for Return
- Products must be in original condition
- Original packaging and labels must be intact
- Products must not be damaged, soiled, or altered
If these conditions are not met, we reserve the right to refuse the return.
Refund
Upon correct receipt of your return, we will refund the purchase amount as soon as possible, and no later than 30 days. We may wait to refund you until we have received the products, or you have provided proof of return—whichever comes first.
In the event of a return, you will receive a full refund of the purchase amount, excluding any shipping or delivery charges. No additional fees will be charged for the refund itself.
Shipping Costs & Responsibility
The costs of returning the products are at your own expense. You are free to choose a carrier, but you are responsible for the proper and safe return shipment. Deco-Online cannot be held liable for packages that are damaged or lost during return transport.
Practical Information
- Pack the products carefully
- Include a copy of the sales invoice in the package
- Ensure sufficient postage
Questions?
If you have any questions about returns or the right of withdrawal, please contact us via the contact form or email us at info@deco-online.be.