Terms & Conditions

PREAMBLE

The following terms and conditions are agreed upon between the Belgian private limited company (BVBA) known as Deco-online, hereafter referred to as ‘deco-online.be’, on one side, and anyone wishing to purchase through the website www.deco-online.be on the other. These terms and conditions apply exclusively to customers. The customer (hereafter referred to as ‘Buyer’) who wishes to purchase on the website declares to be fully legally competent. Persons lacking legal capacity, particularly within the meaning of articles 1123 and following of the Belgian Civil Code, are not allowed to make purchases on the website. Consulting the website and the services it offers is done under the responsibility of the legal representative of the person in question in such cases. This legal representative is deemed to respect these provisions. In any case, the legal representative must either fill in the registration form himself when forwarding personal data or explicitly authorize the person they represent to fill in this form.

The parties agree that their relationship will be governed exclusively by this agreement, excluding any pre-existing terms available on the website.

These terms are governed by Belgian law, specifically by the Act of April 6, 2010, on market practices and consumer information and protection, as well as all subsequent amendments and implementing decrees of this law.

Should any condition be missing, the applicable rule will be considered to be governed by the practices common in the sector of distance selling, where companies are based in Belgium.

Article 2: PURPOSE

These terms and conditions apply to online sales and are not subject to any territorial restrictions except those determined by deco-online.be in cases of force majeure and material inability to deliver. If applicable, the Buyer will be informed by email as soon as they place their order. The terms define the modalities of the sales transactions between deco-online.be and the Buyer, covering everything from Offer to Order, Contract, Payment Method, and Delivery.

They govern all necessary steps for placing an order and ensure the tracking of the order between the contracting parties. The parties agree that their relations will be governed exclusively by this agreement, excluding any pre-existing terms available on the website.

Article 3: DEFINITIONS

3.1. ‘Terms’ refer to the conditions mentioned below.

3.2. ‘deco-online.be’ refers to Deco-online RPR: 0634.755.825, with its registered office at Voetbalstraat 10, 2110 Wijnegem, or the seller applying these Terms.

3.3. The term ‘Buyer’ refers to the person who accepts the Offer (cf. point 3.4) by placing an Order.

3.4. ‘Offer’ refers to any proposal made by deco-online.be to the Buyer with the intention of concluding a contract with deco-online.be.

3.5. ‘Order’ refers to a proposal formulated by deco-online.be that the Buyer has accepted.

3.6. The term ‘Contract’ refers to an order accepted by deco-online.be.

3.7. ‘Goods’ refer to all tangible items to which the Contracts between the Buyer and Deco-online apply.

3.8. ‘Delivery’ refers to the act by which the Goods are made available to the Buyer by Deco-online or on behalf of Deco-online.

3.9. The term ‘website’ refers to the Seller’s website, http://deco-online.be, or any other officially recognized website by the Seller.

Article 4: APPLICABILITY

4.1. The clauses contained in these Terms apply to any Offer, Order, and Contract unless Deco-online explicitly adjusts these Terms in its offer.

4.2. By placing an Order, the Buyer accepts these Terms as those applicable at that time, excluding any pre-existing conditions available on the website.

Article 5: OFFERS

5.1. All offers remain valid:

• as long as stocks last;
• or for the duration specified on the website.

5.2. Once the duration of an Offer has expired, you can no longer make use of it.

Article 6: ORDERS AND CONTRACTS

6.1. The Buyer can place an order in the manner described on the website: http://deco-online.be.

6.2. Deco-online does not accept orders:

• where the delivery address does not exist or is incorrect;
• where the delivery address makes any delivery within a reasonable period impossible;
• from persons under the age of 18.

6.3. Deco-online reserves the right to refuse orders for reasons other than those mentioned above or to impose specific conditions.

6.4. If an order is not accepted by Deco-online or if Deco-online wishes to impose specific conditions, Deco-online will notify the counterparty within 30 days of receiving the order.

Contract

6.5. A contract can only become effective once the order of the Buyer has been confirmed by deco-online.be via email. Without such an email, the Contract is considered never to have existed.

Article 7: SALES PRICE AND DELIVERY COSTS

7.1. The sales prices of the goods as listed on the website at the time the order is placed apply to the Buyer.

7.2. Prices are expressed in euros, including VAT, and excluding shipping costs, unless otherwise agreed.

7.3. Deco-online reserves the right to change the prices of the goods and will immediately announce such changes on the website. The sales price indicated when the Buyer places the Order will be respected, even if the prices are changed thereafter.

7.4. For all orders, Deco-online will charge a delivery fee, which will be specified when the Buyer places the Order. These costs vary by country and region and are for informational purposes only in the ‘shipping costs’ section on the website. Deco-online may modify these costs and will systematically inform the Buyer accordingly.

7.5. The delivery costs mentioned in the previous paragraph also apply when the order is returned due to incorrect Buyer details or refusal of delivery at the address provided by the Buyer.

Article 8: PAYMENT METHODS

8.1. The goods must be paid for at the time of placing the Order (= Contract).

8.2. Payment can be made in various ways:

Deco-online reserves the right to exclude certain (not mentioned below) payment methods.

• By credit card (VISA, MASTERCARD, AMEX) via the Ingenico payment system

Please follow Ingenico's payment instructions in this case.

If you choose to pay by credit card, you grant Deco-online the right to:

• Verify whether your credit card is valid and can be used for expenditures up to the purchase price;
• Reserve the relevant amount before processing your order.

You will provide your Visa or MasterCard number, as well as the security code and expiration date. The charge will be made immediately upon acceptance of the Order by Deco-online (Contract).

• By debit card via the Ingenico payment system

Please follow Ingenico's payment instructions in this case.

The charge will be made immediately upon acceptance of the Order by Deco-online (Contract).

• By bank transfer

For this method of payment, delivery times may be extended, as they will only start once payment is received from the buyer. If payment is not received, the contract will be declared null and void.

The aforementioned payment methods are subject to prior agreement from Deco-online, which:

• May refuse the order, particularly in case of non-payment of a previous debt;
• May limit the amount of the order.

8.3. In the event of non-payment (by bank transfer), Deco-online reserves the right to refuse any subsequent Order (refusal of contract).

Article 9: DELIVERY

9.1. Deco-online delivers the purchased goods as soon as possible (for delivery within Belgian territory) up to a maximum of 30 working days (legal term) after receipt of payment and delivers to the address specified by the Buyer when placing the Order, unless the item is out of stock.

The average delivery time from the payment date is:

Any changes to the delivery address after the conclusion of the Contract (placing the Order) must be communicated to the Seller via the website.

If an accepted delivery cannot be fulfilled (entirely) or if the delivery is delayed, Deco-online will inform you within 15 days from the date the Buyer placed the order. In such cases, Deco-online reserves the right to terminate the contract against reimbursement of any amounts already paid.

9.2. A delivery after the intended delivery date does not give rise to any compensation.

Article 10: RETURNS/REFUNDS/RIGHT OF WITHDRAWAL

10.1. Should the Goods, for any reason, be found damaged upon delivery, not correspond to the Order placed by the Buyer, or fail to meet expectations, Deco-online commits to exchange or refund the Goods in question, provided they are in their original packaging.

10.2. However, the shipping costs remain due, even in the event of a full return of the package.

10.3. Any return must be made within 14 days by sending the package, properly stamped, to the address mentioned in article 3.2. The Buyer must obtain validation of the shipment proof from the postal service.

10.4. Any Goods that are the subject of an exercised right of withdrawal in accordance with these Conditions will be refunded within thirty days.

10.5. Damaged, dirty, or personalized items cannot be returned to Deco-online.

In the event of multiple unjustified (non-motivated) returns, Deco-online reserves the right to refuse any new order.

For an order exchanged according to the above criteria, the Buyer will not be required to pay new delivery charges.

Article 11: OWNERSHIP OF GOODS

11.1. Deco-online remains the legal owner of the Goods delivered to the Buyer until all amounts due to Deco-online have been paid.

Article 12: WARRANTIES

12.1. The sold (closed Contract) and delivered Goods are covered by a manufacturer’s warranty.

Altered Goods or Goods that have been voluntarily damaged by the Buyer (rebuttable presumption) or by improper use or maintenance (washing, drying, etc.) are not covered by this warranty.

A refund or exchange requested by the Buyer after using the Goods, for which a legal warranty applies, will be granted upon recognition of the defect by Deco-online up to 30 (thirty) days from the day following delivery, upon presentation of the email confirming payment.

12.2. Any such request by the Buyer must be made via an email or phone call to Deco-online's customer service.

Article 13: INVALIDITY

13.1. Should one or more clauses of these Conditions or any other contract concluded with Deco-online be found to contravene any prevailing regulation, law, decree, or ruling, it/they will be replaced by one or more comparable and legally compliant clauses determined by Deco-online.

Article 14: MISCELLANEOUS PROVISIONS

14.1. Deco-online reserves the right to unilaterally amend these Conditions in accordance with legal provisions.

14.2. The terms published on the website at the time of concluding the contract are the applicable terms. The Buyer may consult, save, or print them before or after placing any Order.

Article 15: APPLICABLE LAW AND COMPETENT COURTS

15.1. In the event of a dispute relating to these Conditions, Belgian law will apply, and the courts of the judicial district of Antwerp will have exclusive jurisdiction.

Information about alternative dispute resolution can be found via this link:

https://ec.europa.eu/odc/ but we reserve the right to submit disputes exclusively to the courts.